Your advantage with us: Order process / exchange for made-to-measure products

Why you should buy your boots from us:

We are the first company in the world to specialize exclusively in the store and online sale of riding boots. We believe that there needs to be a shoe store for riders too. You can also have your saddle adjusted by a specialized saddler. It's the same with boots. There are so many great manufacturers who have very large measurement tables where there is the perfect combination for almost every leg from the right manufacturer. And that's usually not the case!!! Custom made. Yes, there are also standard boots for 45 calves! Yes, there are also standard men's boots! Yes, there are also standard boots for 30 calves and smaller. None of these are custom-made and therefore usually don't cost that much. You just have to know which manufacturer offers which calves and which manufacturer has what is “standard”.

This is exactly where we come in... We have been dealing with nothing other than riding boots every day for 12 years. Even the manufacturers constantly ask us because we have a market overview that they cannot have themselves. We know all brands, all options, all advantages and disadvantages. We helped design the Cavallo insignia, influenced many new Königs, Deniro boots, are finally using proper zippers for many manufacturers and take care of standard boots for strong calves and so on. You can influence the market, tell us what you're missing, we'll really pass it on!

Most large online retailers usually only offer reduced tables. However, the manufacturers usually have many more dimensions in their standard offering. Some even only sell their own brands. Many people don't even know that. The riding shop around the corner usually only has one or two manufacturers on offer. They can't keep as many boots in stock as we have in our store or online. We always have 2,000-3,000 boots ready for you to try on. Of course, it may be that we don't have the exact combination with glitter that you need, but at least we usually have an approximate size that you can try on. So you don't buy a pig in a poke. If you need a boot quickly, we usually have 10-20 boots in your size, and we can usually find something even for complicated cases. Come to our store or give us a call, we specialize in finding the perfect boots for you.

For unusual wishes, we offer the world's first riding boot configurator for all manufacturers and all options. Here you can put together your dream boots online and also order them to measure online (or in store). We know that you would like to see the finished boot afterwards, unfortunately this costs many millions, but: We are working on it.

With us you can keep all riding boots at home for viewing for up to 30 days. Only then can you really decide whether the boots fit perfectly. Try them on at different times of the day; you will see that your legs swell and swell throughout the day. You also have the advantage of not standing in the riding store when you try on the boots. Here you might not dare to say that something doesn't fit. You might then think, oh, that's just going to get bigger. You can test this with us from the comfort of your own home.

The biggest fear of buying online: What happens if a boot doesn't fit:

Our motto:

You don't have to keep a boot that doesn't fit you, in return we expect you to take the time to re-measure your measurements according to our measurement instructions and to refrain from ordering multiple sizes unnecessarily . We have created size instructions and explanatory videos as well as measurement instructions especially for all items. Please follow these instructions exactly and the new boot will fit perfectly.

Information on the right of withdrawal for special and made-to-measure products (configurator article)

When riding, it is extremely important that the boots fit perfectly. That's why you can also order individual special and made-to-measure products from us. However, there is no right of withdrawal because the law does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer. before. However, we offer you a special service: If the first pair of boots does not fit and you send the goods back to us unworn (not ridden/worn in the stable or outside) within 4 weeks, we will modify the existing pair of boots so that they fit. If this is not possible, we will make another pair for you once. Attention: Deviations from the table dimensions may result in additional costs, which we will inform you about in advance. This also applies if there have been any changes during the production period, for example due to major physical changes or previous incorrect measurements. Liability is excluded for design changes or changes due to color deviations. Our voluntary service is in addition to your statutory consumer rights to guarantee that the purchased item is free of defects, which remain independent and are not restricted by the service.

However, we offer you a special service: If the first pair of boots/chaps does not fit and you send the goods back to us within 4 weeks, we will modify the existing pair of boots/chaps so that it fits. If this is not possible, we will make another one for you. Attention: Deviations from the table dimensions may result in additional costs, which we will inform you about in advance (this service is in addition to your statutory consumer rights to guarantee that the purchased item is free of defects, which remain independent and are not restricted by the service). With this service we are unique in the world . You don't have this service in the riding shop either. Of course, this is also a big risk for us, which is why, unlike other shops, we have to charge shipping costs and cannot give you discounts on manufactured items.

If you return all items (except for “configurator” items), you will receive a full refund of the invoice amount, including shipping costs! No vouchers or other purchase-binding measures. If you want to exchange the items for a new size, no new shipping costs will be charged.

It is important to us that you have the opportunity to receive the boots you have chosen in the right size. Since there is a standard item in black in up to 3000 possible combinations (shoe size, height, calf), it is very likely that you have chosen an item that we did not have in stock before . We have this made for you by the manufacturer and then include the returned item (except for “configurator” items) in our range. Since we are the only ones in the world who offer this service, we would ask you to cover the return costs yourself (especially for selected shipments).

We would also like to ask you to refrain from ordering several of the same items that are not in stock with us. All of these boots are handcrafted especially for you, which means unnecessary use of leather and labor resources, as well as longer waiting times for you. We would be happy to send you a sample of the boots we have in stock, so that we can get very close to your selection for a final order of the right boot. This is the only way we can guarantee an individual, long and comprehensive consultation period for each customer and find the perfect fit for you. So please do not hesitate to contact us before placing your order, we have specialized only in buying riding boots for 12 years and we are guaranteed to be able to find the right boot for you over the phone.

Attention: Customs clearance in non-European countries usually takes 4 weeks because the products are made of animal materials (leather) and must be checked individually. A shipping time of 4-6 weeks is completely normal here.